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Terms And Conditions

Effective 25/07/2016

Welcome to the New Zealand Emissions Trading Register (the Register).

This site and the Register are hosted and operated by the Environmental Protection Authority (EPA).
These terms and conditions are important. By accepting them you agree that they apply to you and that you will comply with them when using this site and the Register itself.

All users of this site should be aware of the following


The design and content of the Register is protected by copyright.
The information may be reproduced for personal use without charge or further permission providing that you:

  • Reproduce the material accurately, using the most recent version
  • Do not use the material in an offensive or misleading context, and
  • Acknowledge the source and copyright of the material.

Note that this licence does not apply to any Register or the EPA trademarks, logos or web design elements (including photography and images). These must not be re-used without express permission from the EPA.

This licence does not apply to other sites the EPA provides links to. Permission to use copyright materials from other sites must be obtained from that site’s copyright owner.


The EPA does not collect information when you visit unsecured areas of this site.

The EPA’s privacy statement page explains:

  • What information the EPA collects when you use the secure areas of this site
  • What the EPA does with the personal information the EPA is required to collect from you when you register to use the Register.

The EPA is required by legislation to make certain information publicly available regarding Account Operators, Account Holders and Participants.

Registering as a user

For users of this site who wish to open an account, or to become an Account Operator on an account or ETS Reporter, you must apply online to become a user of the Register.

Site content

The EPA makes every effort to ensure the information on this site is accurate and current. However, it may change, delete, add, or otherwise amend the information without notice.

The information provided is not in substitution of, or in any way an alteration to, the laws of New Zealand.

The EPA does not accept any responsibility or liability for any direct or indirect losses or damage of any kind arising from the use of this site or the information provided on it.

The EPA cannot guarantee that links to other sites will work all of the time, as it has no control over their availability.

If you find any information on this site that you believe may be inaccurate, or find a broken link or would like to provide feedback about this site, please email info@emissionsregister.govt.nz

All users of this site agree to:

  • Accept these terms and conditions and acknowledge that the EPA reserves the right to modify these terms at any time. The EPA will publish new versions. Your continued use of this site indicates your acceptance of our terms and conditions.
  • Only use the EPA’s site for legitimate non-fraudulent purposes and not attempt to attack or attempt to input malicious code while using our site and software.
  • Refrain from visiting this site and application if you believe that you may have an untreated virus, malicious software (malware) or spyware on your device.

Users of the Register must:

  • Accept these terms and conditions during the online registration application process and must agree to re-accept any new versions when asked to during the logon process.
  • Ensure that all the information you provide is correct and current.
  • Treat all account or participant information not available for public search as confidential. (Refer to the Climate Change Response Act 2002 for further details.)
  • Agree to protect your register password, as it must be treated as confidential and for you own use only.
  • Contact the EPA as soon as possible if you believe that your password has been compromised and for any security concerns regarding phishing, hoax emails or phone calls.
  • Account Holders or Account Operators agree to advise the EPA as soon as possible if a person who has access to the Register leaves your company or changes job roles. This is to ensure they can no longer log on to or receive emails from the Register.

If you receive transaction authorisation code text messages, you must notify the EPA as soon as possible if you:

  • Change your mobile phone number
  • Lose your mobile phone.

If you receive notifications and transaction authorisation codes by email, you must notify the EPA if you change your email address.

All users of the Register should be aware of the following

There are penalties for providing misinformation or performing fraudulent actions.

You have obligations under the Climate Change Response Act 2002.

There are consequences of breaching any of your obligations.

  • The Climate Change Response Act states that any person who knowingly provides false or misleading information to the Registrar commits an offence and is liable, on conviction, to a fine and/or imprisonment for a term not exceeding five years.
  • Please note that where required to do so by law, the EPA may need to provide information or details as part of an investigation. For full information on this refer to the Climate Change Response Act 2002.

The EPA may assume that any request or instruction we receive from an Account Operator is authorised if it is accompanied by suitable verification. Examples of this would be:

  • When your username and password have been accepted
  • When you have entered the correct transaction authorisation code.

When you apply online to become a user of the Register, you are asked to supply your mobile phone number (optional). If you do supply your mobile phone number:

  • When you are assigned as an Account Operator on an account in the Register, you can choose to receive transaction authorisation codes, as text messages (SMS) for that account on your mobile phone.
  • If you do not opt into this SMS service you will receive these codes via email. However, the reason would have to meet accepted criteria.

The email address that you must supply when you become a user of the Register:

  • Should be one that you do not share with others
  • Must be a valid email address
  • Must be unique as it can only be associated with one username in the Register

The emails sent out to you by the Register as a result of an action e.g. transaction approved, application received, or transaction authorisation codes will be securely stored in an administration mailbox.

Web browsers you can use with the Register are:

  • Internet Explorer 10.0 and above
  • Latest versions of Chrome and Firefox
  • Safari 7 and above

The EPA may refuse access to, or suspend access to, the Register without prior warning if:

  • The EPA believes that your account has been compromised
  • The EPA discovers you have supplied false information
  • There has been any other breach of these terms and conditions of use.

The EPA may also suspend part of or the entire operation of the Register to ensure the security or integrity of the Register, or for other reasons specified in section 13 of the Climate Change Response Act 2002.

Important information you should know in order to protect yourself online and help protect your assets and information

Username and password protection

  • Your RealMe username and password are for your individual use only.
  • The EPA will never ask you for your password. Never tell anyone your password including our contact centre, any of the EPA or other government representatives.
  • You can view your last login details (date and time) which show when your Register account was last used by selecting My details on the home page. This will help ensure that you know your account has not been compromised.
  • The EPA will also never email you to ask for your password or email you a link to another website asking you to verify your password. If you receive an email asking for either of these do not respond to the email or click on the link and please contact us immediately on our Suspicious Activity Line 0800 387 4688 (overseas callers can use +64 4 918 3502).

You should protect yourself and the integrity and security of the Register

The EPA recommends that you:

  • Do not save your RealMe username and passwords in your internet browser.
  • Do not use public computers to access the Register.
  • Choose a quality password that you have not used before.
  • For general guidelines on password content, please refer to our security page, our ‘Do’s and Don’ts’ general password guidelines section.
  • Supply an email address for Register correspondence that you do not share with other people.
  • Ensure the use of up to date anti-virus software on your computer and mobile devices such as mobile laptops, tablets (and where available on your mobile phone).
  • Run regular scans for viruses and use licensed approved software.
  • Use the lock password / passcode required function on your computer or mobile device when not in use.
  • Be aware of people around you, especially in public areas, when you are entering your username and password details and make efforts to conceal what you are entering

Recommendations for those who receive transaction authorisation codes on your mobile phone or if you use your mobile phone to access the internet and your email

  • Where possible use a complex code rather than a default 4 digit passcode.
  • Avoid changing security details such as passwords in public places and avoid leaving mobile devices unattended.
  • Check for approved manufacturer operating system updates to fix security issues and apply them when available.
  • Do not use public Wi-Fi spots that do not require a password when using any secure web services.
  • Do not use mobile devices such as laptops, tablets and phones which have been modified to bypass the manufacturer protection measures.
  • These manufacturer protections are there to restrict access, limiting what can be installed and modified on the device, such as applications and malicious software (malware). The EPA advises the use of approved software only. (For Apple iOS devices bypassing manufacturer protections is known as “jailbreaking” and by other names for Android devices.)